Home Warranty

9. Limited Warranty. 

THIS WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS, AND ALSO DISCLAIMS OTHER RIGHTS WHICH VARY FROM STATE TO STATE AND MAY HAVE OTHERWISE EXISTED.  THIS LIMITED WARRANTY MAY ALSO BE FOUND AT YOURREFORMER.COM AND IN THE DOCUMENTATION WE PROVIDE WITH THE PRODUCTS. 

WE WARRANT THAT DURING THE WARRANTY PERIOD, THE PRODUCTS PURCHASED FROM THE SITE WILL MATERIALLY CONFORM TO OUR PUBLISHED SPECIFICATIONS IN EFFECT AS OF THE DATE OF SHIPMENT AND WILL BE FREE FROM MATERIAL DEFECTS IN MATERIALS AND WORKMANSHIP.  

EXCEPT FOR THE WARRANTY EXPRESSLY SET FORTH IN SECTION 9, WE MAKE NO WARRANTY WHATSOEVER WITH RESPECT TO THE PRODUCTS, AND EXPRESSLY DISCLAIM ANY IMPLIED OR OTHER WARRANTY INCLUDING WITHOUT LIMITATION: (a) WARRANTY OF MERCHANTABILITY; (b) WARRANTY OF FITNESS FOR A PARTICULAR PURPOSE; OR (c) WARRANTY AGAINST INFRINGEMENT OF INTELLECTUAL PROPERTY RIGHTS OF A THIRD PARTY; WHETHER EXPRESS OR IMPLIED BY LAW, COURSE OF DEALING, COURSE OF PERFORMANCE, USAGE OF TRADE OR OTHERWISE. SOME STATES DO NOT ALLOW LIMITATIONS ON HOW LONG AN IMPLIED WARRANTY LASTS, SO THE ABOVE LIMITATION MAY NOT APPLY TO YOU, SOLELY TO THE EXTENT SUCH LIMITATION IS LIMITED BY APPLICABLE LAW. PROVIDED HOWEVER, SOLELY WITH RESPECT TO COMMERCIAL PRODUCTS EXPRESSLY DESIGNATED AS COMMERCIAL PRODUCTS ON YOUR ORDER CONFIRMATION EMAIL, WE MAY MAKE AVAILABLE AN ADDITIONAL OR DIFFERENT COMMERCIAL PRODUCTS WARRANTY WITH RESPECT TO SUCH COMMERCIAL PRODUCTS, TO THE EXTENT SUCH COMMERCIAL PRODUCTS WARRANTY IS EXPRESSLY SET FORTH IN OR LINKED TO IN YOUR COMMERCIAL PRODUCTS ORDER CONFIRMATION EMAIL. 

OUR RESPONSIBILITY AND LIABILITY FOR DEFECTIVE PRODUCTS IS LIMITED SOLELY TO REPAIR, REPLACEMENT OR REFUND AS SET FORTH IN THIS LIMITED WARRANTY DURING THE APPLICABLE WARRANTY PERIOD. NEITHER ANY PERFORMANCE OR OTHER CONDUCT, NOR ANY ORAL OR WRITTEN INFORMATION, STATEMENT OR ADVICE PROVIDED BY US OR ANY OF OUR AGENTS OR EMPLOYEES WILL CREATE A WARRANTY, OR IN ANY WAY INCREASE THE SCOPE OR DURATION OF THIS LIMITED WARRANTY. 

Products manufactured by a third party (“Third Party Product”) may constitute, contain, be contained in, incorporated into, attached to, or packaged together with, the products offered on our Site. Third-Party Products are not covered by the warranty in Section 9. For the avoidance of doubt, WE MAKE NO REPRESENTATIONS OR WARRANTIES WITH RESPECT TO ANY THIRD-PARTY PRODUCT, INCLUDING ANY (a) WARRANTY OF MERCHANTABILITY; (b) WARRANTY OF FITNESS FOR A PARTICULAR PURPOSE; (c) WARRANTY OF TITLE; OR (d) WARRANTY AGAINST INFRINGEMENT OF INTELLECTUAL PROPERTY RIGHTS OF A THIRD PARTY; WHETHER EXPRESS OR IMPLIED BY LAW, COURSE OF DEALING, COURSE OF PERFORMANCE, USAGE OF TRADE OR OTHERWISE. 

(a). Who May Use This Warranty? 

This limited warranty extends only to the original purchaser of products from the Site. It does not extend to any subsequent or other owner or transferee of the product or any transferee or other beneficiary of the service. 

(b) What Does This Warranty Cover? 

This limited warranty covers during the Warranty Period (as defined below) defects in materials and workmanship in products and services purchased from the Site.  

Components cover by the Limited Warranty 

b. i)  Coverage 

  • The Limited Warranty applies to the following components of the Products only, for the relevant Limited Warranty Period. 
  • The Limited Warranty applies only to defects notified in writing to Your Reformer within the applicable Limited Warranty Period and only so long as the Product remains in the Original Purchaser's possession. 

b. ii)   Aluminum carriage rails, aluminum frame, wood carriage rails, wood frame, gear bar and foot bar: two year Limited Warranty Period 

  • Your Reformer warrants the aluminum carriage rails, aluminum frame, wood carriage rails, gear bar and foot bar against defects in workmanship and materials for the Limited Warranty Period of two years from the date of original delivery. 

b. iii) Springs, straps and ropes: one year Limited Warranty Period 

  • Your Reformer warrants the springs, straps, and ropes against defects in workmanship and materials for the Limited Warranty Period of one year from the date of original delivery. 

b. iv) Upholstery: four months Limited Warranty Period 

  • Your Reformer warrants the upholstery, against defects in workmanship and materials for the Limited Warranty Period of four months from the date of original delivery. 

b. v) All other Product components and accessories: one year Limited Warranty Period 

  • Your Reformer warrants that all other components of a Product are free from defects in workmanship and materials for the Limited Warranty Period of one year from the date of original delivery. 

Repair Kits 

  • Repair kits will be provided to the purchaser upon each order. Spare parts will be provided when required under warranty otherwise these are for sale. 

 

(c) What Does This Warranty Not Cover? 

Any use other than Home Use (meaning non-commercial, in-home, indoor use only of the Product voids the Limited Warranty). Certain other exclusions apply, as further described below. 

This limited warranty does not cover any damages due to: 

  1. transportation; 
  2. storage; 
  3. improper use; 
  4. failure to follow the product instructions as to storage, installation, commissioning, use or maintenance; 
  5. modifications; 
  6. combination or use with any products, materials, processes, systems or other matter not provided or authorized in writing by us; 
  7. unauthorized alteration or repair; 
  8. normal wear and tear; or 
  9. external causes such as accidents, abuse, or other actions or events beyond our reasonable control. 

(d) What Is the Period of Coverage? 

This limited warranty starts on the date of your purchase and lasts for one year (the “Warranty Period”) with the exception of Reformer Upholstery which has a limited warranty period of 4 months, and Reformer parts that include aluminum carriage rails, aluminum frame, wood frame, gear bar and footbar which have a limited warranty period of two years.. The Warranty Period is not extended if we repair or replace a warranted product or re-perform a warranted service. We may change the availability of this limited warranty at our discretion, but any changes will not be retroactive. 

(e) What Are Your Remedies Under This Warranty? 

With respect to any defective products during the Warranty Period, we will, in our sole discretion, either: (i) repair or replace such products (or the defective part) free of charge or (ii) refund the pro rata portion of the purchase price of such products, less the value received. We will also pay for shipping and handling fees to return the repaired or replacement product to you if we elect to repair or replace the defective products. 

(f) How Do You Obtain Warranty Service? 

To obtain warranty service, you must email our Customer Service Department at hello@yourreformer.com during the Warranty Period.  

We are not be liable for a breach of the warranty unless: (i) you give written notice of the defect, reasonably described, to us within five (5) days of the time when you discover or ought to have discovered the defect; (ii) we are given a reasonable opportunity after receiving the notice to examine such products and you (if we request) return such products to us at our cost for the examination to take place there; and (iii) we reasonably verifies you claim that the products are defective. 

(g) Limitation of Liability 

THE REMEDIES DESCRIBED ABOVE ARE YOUR SOLE AND EXCLUSIVE REMEDIES AND OUR ENTIRE OBLIGATION AND LIABILITY FOR ANY BREACH OF THIS LIMITED WARRANTY. NOTWITHSTANDING ANYTHING TO THE CONTRARY, OUR LIABILITY WITH RESPECT TO THE PRODUCTS OR THE USE THEREOF OR OTHERWISE PURSUANT TO THE PURCHASE TERMS WILL UNDER NO CIRCUMSTANCES EXCEED THE ACTUAL AMOUNT PAID BY YOU FOR THE PRODUCT OR SERVICE THAT YOU HAVE PURCHASED THROUGH THE SITE IN THE TWELVE MONTH PERIOD IMMEDIATELY PRECEDING THE EVENT GIVING RISE TO THE CLAIM, NOR WILL WE UNDER ANY CIRCUMSTANCES BE LIABLE FOR ANY LOSS OF PRODUCTION, WORK, DATA, USE, BUSINESS, GOODWILL, REPUTATION, REVENUE OR PROFIT, ANY DIMINUTION IN VALUE, COSTS OF REPLACEMENT PRODUCTS OR SERVICES, OR ANY CONSEQUENTIAL, INCIDENTAL, SPECIAL OR PUNITIVE DAMAGES OR LOSSES, WHETHER DIRECT OR INDIRECT. YOU ARE SOLELY RESPONSIBLE FOR ALL RISK ASSOCIATED WITH OR ARISING FROM THE PRODUCTS AND THE USE THEREOF, INCLUDING WITHOUT LIMITATION ALL LOSS, DAMAGE, INJURY, AND DEATH TO INDIVIDUALS AND PROPERTY, HOWSOEVER CAUSED, AND YOU WILL PROMPTLY INDEMNIFY INDEMNIFIED PARTY FROM AND AGAINST ALL CLAIMS, LOSSES, AND EXPENSES ARISING FROM OR RELATING TO THE PRODUCTS AND THE USE THEREOF. 

SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATION OR EXCLUSION MAY NOT APPLY TO YOU. The products are designed solely for educational and entertainment purposes only. You should not and should instruct any individual to rely on information provided or otherwise made available as part of or with the products or otherwise by us as a substitute or replacement for professional medical advice, diagnosis, or treatment. The use of any information with or otherwise through the products or by us is solely at your sole risk, and you and each individual should not disregard, avoid, or delay in obtaining medical or health related advice from a healthcare professional because of any information provided with, on or through the products or otherwise by us. Nothing stated in the products or otherwise made available by us is intended to be, nor may be taken to be, the practice of medical or counseling care (including without limitation, psychiatry, psychology, psychotherapy, or health care treatment, instructions, diagnosis, prognosis or advice). The products are continually under development, and we make no warranty of any kind, implied or express, as to the accuracy, completeness or appropriateness thereof for any purpose. 

(h) Safety Disclaimer.  

Physical exercise, in all of its forms and with or without the use of equipment such as blocks, straps or any other equipment that may be suggested by an instructor, is a strenuous physical activity. Accordingly, you are urged and advised to seek the advice of a physician before beginning any physical exercise regimen, routine, program or using the products or any other equipment provided or otherwise made available or demonstrated by us or in or through our materials or services. Your Reformer is not a medical organization and its instructors or staff cannot give you medical advice or diagnosis. All suggestions and comments relating to the use of equipment, poses, moves and instruction are not required to be performed by you and are carried out at your election. Nothing contained in products or otherwise provided or made available with the products or on or through our services should be construed as any form of such medical advice or diagnosis. 

By using the products or our services you represent that you understand that physical exercise involves strenuous physical movement, and that such activity carries the risk of injury whether physical or mental. You understand that it is your responsibility to judge your physical and mental capabilities for such activities. It is your responsibility to ensure that by participating in classes and activities or otherwise utilizing or assisting others with the utilization of the products, you will not exceed your limits while performing such activity, and you will select the appropriate level of classes for your skills and abilities, as well as for any mental or physical conditions and/or limitations you have or are otherwise applicable. You understand that, from time to time instructors may suggest physical adjustments or the use of equipment and it is your sole responsibility to determine if any such suggested adjustment or equipment is appropriate for your level of ability and physical and mental condition. You expressly waive all rights and release any claim that you may have at any time for injury of any kind against Indemnified Party. 

When utilizing or assisting others with the utilization of products always ensure you always: 

  1. Check that each individual has sufficient space to practice 
  2. Check there are no trip/slip hazards 
  3. Check there are no objects you may fall on or come in contact with 
  4. Check there are no sharp objects or hot surfaces nearby.  
  5. Ensure you have sufficient lighting 
  6. Ensure your camera/screen and other electrical appliances, including cables, are on a level surface and not in your training space causing a trip hazard. 
  7. Ensure the room has sufficient ventilation. 
  8. Ensure you have water to keep hydrated. 
  9. Remember to seek medical advice before training if you have any existing injuries or other medical conditions. 
  10. Remember that children are not permitted to be in the area when products are utilized. 
  11. Ensure all individuals in the area are aware of the training and avoid entering the space. 
  12. The Original and The Studio can support users up to 264 pounds and 350 pounds respectively. 

The minimum age requirement is eighteen (18) years old. The products are not directed to persons under eighteen (18) years of age and may not be utilized by persons under eighteen (18) years of age. 

(i) What Can You Do in Case of a Dispute with Us? 

The informal dispute resolution procedure detailed in Section 17 is available to you if you believe that we have not performed our obligations under this limited warranty or these Purchase Terms. 

Effective date: September 16, 2024