Shipping & Returns
Shipping & Returns Policy
SHIPPING METHODS
To-Door
Our delivery partners will deliver your crate as close to your door as possible. Due to the nature and size of the package, if your front entry has stairs, they will place it either at the base of your entry steps or in your driveway. As our Reformers arrive mostly assembled, we recommend that you unpack the crate and carry your Reformer inside. We will provide you with easy-to-follow video tutorials to complete the final steps of setup.
- Available: Across the Continental US (excl. Alaska and Hawaii)
Your Reformer Valet Delivery & Installation
Your Reformer Valet is our premium delivery service provided by our own internal Delivery Team. Our staff will deliver your Reformer, assemble it in a room/space of your choosing, dispose of packaging and trash, and will even walk you through the setup and answer any questions you may have. Please note that if deemed unsafe due to the condition of stairs or clearance from wall and ceiling height, your Reformer will be delivered to your preferred location on the ground floor.
- Available: Eligible locations within the Southern California, Northeast and Dallas Fort-Worth regions. Delivery options that are available to your location will appear during checkout.
The Rental
Our Delivery Team will deliver and assemble your Reformer in your designated Pilates space, along with all of your essential Pilates accessories. To provide the ultimate flexibility for you to have our Rental as long as you need it, your rental just continues week to week until you give two weeks notice to have us come and collect it. At this point, we will let you know a day and window that we will be back in your area for the Reformer and its accompanying accessories to be picked up (your collection is included in your initial delivery fee). Please note that our priority is the safety of our team as well as preserving the condition of your home. To avoid potential damage to your walls, if deemed unsafe due to the condition of stairs or clearance from wall and ceiling height, your Reformer will be delivered to your preferred location on the ground floor.
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Available: Eligible locations within the Southern California, Northeast and Dallas Fort-Worth regions. Delivery options that are available to your location will appear during checkout.
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SHIPPING TIMELINES
Accessories (if in stock) will be shipped within 2 business days of placing your order and if they have been purchased on the same order as a Reformer, they will be shipped separately from our Anaheim warehouse.
For Purchase Model Reformers outside of our Valet zone that are in stock, we aim dispatch your order within 3 business days of placing the order. Our delivery partners will provide you with updates once your order is on its way so that you can track its progress.
Should your Reformer be on preorder, please refer to your order confirmation for a guide to the expected arrival of your order into our warehouse and we will keep you updated with any information you need closer to this date.
Please Note shipping information cannot be updated or changed once an order has been fulfilled and shipped from our warehouse. Please make sure all information under shipping is correct before finalizing your order.
SHIPPING COSTS
Purchasing a Reformer and you live within the SoCal or Northeast, or DFW Valet Areas?
Your Reformer Valet is available to eligible Zip Codes in SoCal, the Northeast, and DFW. This service is complimentary for customers located within eligible regions. Our internal Delivery Team will deliver the Reformer, install it, remove any packaging, and answer any questions.
Purchasing a Reformer and you live outside of our Valet Delivery & Installation Areas?
The delivery options available to your area will display once you add the Reformer to your cart. Choose your shipping option at checkout to take advantage of the great services that our shipping partners provide.
To-Door: $200
Choosing The Rental?
Your Rental Delivery Fee of $99 also includes final collection of the Reformer once you have provided two weeks' notice of your desire to cancel your Rental agreement.
Just purchasing Accessories?
Accessory postage is capped at $10 for under $50 spend value, or free if you spend over $50.
Returning The Original, The Original Folding, or The Studio.
If you are not satisfied with your Reformer (The Original, The Original Folding, or The Studio), you can request a return within 14 consecutive days of your delivery. Your Reformer does not offer exchange on Reformers for change of mind.
Your Reformer’s guarantee doesn’t cover ordinary wear and tear, or damage caused by improper use or accidents subject to the terms of our Limited Warranty for The Original, The Original Folding and The Studio.
Because of the size and weight of our fitness equipment, we do not offer a refund for any shipping or delivery charges that you may have paid to receive The Original, The Original Folding, or The Studio. Returns will be charged an additional return shipping fee of $250 or more, to cover the cost of bringing the crate back to our Anaheim Warehouse. The final amount will be confirmed with you and deducted from the refund amount of your purchase.
If the Reformer (The Original, The Original Folding or The Studio) is returned in damaged condition, with missing parts, or otherwise has signs of abuse, Your Reformer reserves the right to refuse a refund or to charge additional restocking fees, at Your Reformer’s sole discretion.
Reformers that were shipped outside of our Valet Delivery areas must be in their original packaging including the crate it arrived in. If the Reformer (The Original, The Original Folding, or The Studio) is returned in damaged condition or with missing parts, you may be charged an additional restocking fee.
To initiate a return, please contact us at hello@yourreformer.com and include:
- Reason for return
- Photos of Reformer and inclusions (if applicable)
- Order number
EXCHANGING OR RETURNING YOUR ACCESSORIES OR ACTIVEWEAR
The following merchandise may not be returned or exchanged if worn,
used, marked down, purchased on sale, or received as a gift with
purchase:
- Activewear
- Socks
- Accessories
- Drink Bottles
- Mats
- Towels
All other returns or exchanges must be requested within 14 days of
purchase and must be shipped in original packaging with tags attached.
Your Reformer is not responsible for packages lost in transit without proof
of tracking. A $10 return shipping fee will be deducted from your refund
amount or payable prior to your exchange item(s) being shipped. Refunds
are credited back to the original payment method only once the return is
received and approved.
Klarna Purchases – Accessories
Accessories purchased using Klarna are subject to the following separate return policy, in accordance with Klarna’s Merchant Protection
Program:Customers have the right to return Klarna-purchased accessories for a full refund.
Returns must be initiated within a minimum of 14 days from delivery
Items must be unopened, unused, and in original packaging for sanitary
reasons.
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Free return postage is provided (subject to these terms)
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Restocking fees do not apply
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Credits or exchanges are not available for Klarna purchases
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Approved refunds will be issued to Klarna within 14 business days of
receiving the return
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Items that do not meet the above conditions will not be eligible for a
refund.
Items that do not meet the above conditions will not be eligible for a
refund.
Return Address (US)
All approved returns must be shipped to the following address:
Your Reformer – US Returns
To initiate a return or exchange, please complete a request at the below link. Once approved, a label will be emailed to you adhere to your package.