Part-Time Online Concierge – Weekend Role

Hybrid work based in our Showroom in Anaheim, California on Saturdays, and from home Sunday and Mondays.

We are looking for a motivated and customer-focused Online Concierge to join our team. In this part-time role, you will assist with both pre- and post-sale enquiries, ensuring every customer receives outstanding service. This position is perfect for someone who enjoys a combination of in-person and remote work and has a passion for health, wellness, and sales. You’ll report directly to the Team Leader and play a vital part in creating a seamless customer experience.

Key Responsibilities

• Welcome and assist customers in our Anaheim showroom on Saturdays, including leading tours and answering in-person enquiries.
• Respond promptly to digital enquiries via email, live chat (Zendesk), and social media platforms such as Instagram and Facebook Messenger.
• Use a professional and brand-aligned tone in all communications.
• Stay informed about our products, pricing, and Pilates knowledge to provide accurate and effective customer support.
• Maintain accurate data in spreadsheets and systems, ensuring all customer information is up-to-date.
• Follow up on sales leads, including abandoned carts, and update the prospecting system with relevant details.
• Support subscription management, including ensuring customer data integrity in platforms like Klaviyo.
• Handle Tier 1 customer support enquiries efficiently and escalate more complex issues when necessary.
• Collaborate with the team by recognizing opportunities and directing enquiries to the appropriate team member.
• Provide end-of-day handovers to ensure smooth transitions between shifts.

What We’re Looking For

• Customer service, call centre, or retail sales experience.
• Experience in gym or Pilates studio reception/sales is advantageous.
• Strong skills in Microsoft Office, particularly Word and Excel.
• Excellent verbal and written communication skills.
• Ability to multitask effectively in a fast-paced environment.
• Passion for health, wellness, and sales.
• Reformer Pilates experience is a plus but not required.
• Highly organized, energetic, and enthusiastic.

Why Join Us?

This role offers flexibility with remote work on Sundays and Mondays and the opportunity to engage with customers in person at our Anaheim showroom on Saturdays. If you’re a proactive team player who loves delivering exceptional service, we’d love to hear from you!