Shipping policy

SHIPPING METHODS 

To-Door

Our delivery partners will deliver your crate as close to your door as possible. Due to the nature and size of the package, if your front entry has stairs, they will place it either at the base of your entry steps or in your driveway. As our Reformers arrive mostly assembled, we recommend that you unpack the crate and carry your Reformer inside. We will provide you with easy-to-follow video tutorials to complete the final steps of setup.

  • Available: Across the Continental US (excl. Alaska and Hawaii)

Your Reformer Valet Delivery & Installation

Your Reformer Valet is our premium delivery service provided by our own internal Delivery Team. Our staff will deliver your Reformer, assemble it in a room/space of your choosing, dispose of packaging and trash, and will even walk you through the setup and answer any questions you may have. Please note that if deemed unsafe due to the condition of stairs or clearance from wall and ceiling height, your Reformer will be delivered to your preferred location on the ground floor.

  • Available: In select locations within the Southern California and Northeast regions. Delivery options that are available to your location will appear during checkout. 

 

The Rental

Our Delivery Team will deliver and assemble your Reformer in your designated Pilates space, along with all of your essential Pilates accessories. To provide the ultimate flexibility for you to have our Rental as long as you need it, your rental just continues week to week until you give two weeks notice to have us come and collect it. At this point, we will let you know a day and window that we will be back in your area for the Reformer and its accompanying accessories to be picked up (your collection is included in your initial delivery fee). Please note that our priority is the safety of our team as well as preserving the condition of your home. To avoid potential damage to your walls, if deemed unsafe due to the condition of stairs or clearance from wall and ceiling height, your Reformer will be delivered to your preferred location on the ground floor.

  • Available: Eligible locations within the Southern California region. If you are located within an eligible area, this will come up during checkout.

     

    SHIPPING TIMELINES 

    Accessories (if in stock) will be shipped within 2 business days of placing your order and if they have been purchased on the same order as a Reformer, they will be shipped separately from our Anaheim warehouse. 

    For Purchase Model Reformers outside of our Valet zone (if in stock), we dispatch your order within 3 business days of placing the order. Should your Reformer be on preorder, please refer to your order confirmation for a guide to the expected arrival of your order into our Anaheim warehouse and we will keep you updated with any information you need closer to this date. 

    Please Note shipping information cannot be updated or changed once an order has been fulfilled and shipped from our warehouse. Please make sure all information under shipping is correct before finalizing your order. 

     

    SHIPPING COSTS 

    Purchasing a Reformer and you live within the SoCal or Northeast Valet Areas? 

    Your Reformer Valet is available to eligible Zipcodes in SoCal and the Northeast. This is complimentary to those that are located within eligible regions. Our internal Delivery Team will deliver the Reformer, install it, remove any trash and answer any questions. 

     
    Purchasing a Reformer and you live outside of the SoCal Area? 

    The delivery options available to your area will display once you add the Reformer to your cart. Choose your shipping option at checkout to take advantage of the great services that our shipping partners provide. 

    To-Door: $200 

    Choosing The Rental?  

    Your Rental Delivery Fee of $99 also includes final collection of the Reformer once you have provided two weeks' notice of your desire to cancel your Rental agreement. 

     

    Just purchasing Accessories? 

    Accessory postage is capped at $10 for under $50 spend value, or free if you spend over $50.