Privacy Policy
Effective Date: July 1st, 2024
Thank you for visiting YR US Management, LLC ("we," "our," "us"). We respect your privacy and are committed to complying with this Privacy Policy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website yourreformer.com, use our OnDemand app, or interact with us in other ways. Please read this policy carefully. By accessing or using our website or app, you agree to the collection, use, and disclosure of your information as described in this Privacy Policy.
Scope
This Privacy Policy describes how YR US Management, LLC and it’s subsidiaries (collectively, “YOUR REFORMER”, “we”, “our”, or “us”) collects, uses, and shares information about you (“you”, “your”, or “user”) when you use our website with a homepage located at “yourreformer.com”, any applications we may provide (including mobile applications), together with all products and services we may offer from time to time via our website and/or related applications, our related social media websites such as Instagram, Facebook, or otherwise through your interactions with us including phone calls and text messages (our website, applications, products, services, and social media pages, collectively, the “Services”). This Privacy Policy also describes your and our legal rights and responsibilities with respect to information which we collect from or about you through the methods described below (see “Information We Collect” and “How We Use Your Information”), including without limitation information which identifies you or which could be used to identify you such as your name and contact details, or your user account information, which we call “Personal Information” in the text below. “Personal Information” also may include information about how you use our website, applications, and social media websites (collectively, our “Website”). YOUR REFORMER takes very seriously its responsibility to protect the safety and security of your Personal Information that we process and is committed to respecting your privacy rights.
This Privacy Policy is incorporated by reference into the YOUR REFORMER Terms of Use and Service, which govern your use of the YOUR REFORMER Website and services, applications, content and products. Your use of the YOUR REFORMER website constitutes your agreement to follow and be bound by the Terms, including this Privacy Policy.
- Information We Collect
1.1. Information You Provide to Us
We collect information that you provide directly to us. For example, we collect information when you use our website, call us on the phone, create an online account, sign up to receive our emails, participate in a giveaway sweepstakes, contest, promotion or survey, request customer support, apply for a job or otherwise communicate with us. We also may collect information when you communicate with us via third party social media sites such as Facebook or Instagram (e.g. to create an account) or when you use sites and services that allow you to share information (e.g., via plugins, widgets or other tools), but always in accordance with the authorization procedures and privacy settings you establish with such services. Providing your Personal Information to us is voluntary, however, if you do not provide some or all of the information we request, we may not be able to provide you with certain products, services or information.
- Personal Information: When you make a purchase, register for an account, subscribe to our services, or communicate with us, we may collect personal information such as your name, email address, mailing address, phone number, payment information, and any other information you choose to provide.
- User Content: If you use our OnDemand exercise app, we may collect information you provide when you upload content, participate in forums or chat features, or interact with our instructors.
1.2. Information We Automatically Collect
When you access our website or services, we and our third-party service providers automatically collect certain information, including Personal Information, as described below in more detail
- Usage Details. Information about your access to and use of the Website, OnDemand App and Services, including traffic data, location data, logs and other communication data, as well as the resources that you access and use on or through the website/app, such as the pages you viewed, the Services you used or interacted with, your browser type, and details about any links or communications with which you interacted.
- Device Information. Information about your device and internet connection, including your device’s unique device identifier, IP address, operating system, browser type, and mobile network information. For example, we may collect IP addresses from you as part of our sign in and security features.
- Stored Information and Files. Metadata, tags and other information associated with other files stored on your device.
- Location Information. Real-time information about the precise location of your device and/or device motion information.
- Session recordings. We may record and store sessions of your interactions with our Services.
- Cookies and Tracking Technologies. Common data collection technologies, such as cookies and web beacons, may be used when you access or use our Platform or interact with our emails, social media accounts, and marketing campaigns. For example, we use cookies which are pieces of information that are stored by your browser on the hard drive or memory of your device. Cookies enable us to personalize your experience, maintain a persistent session, track your interactions, passively collect demographic information, and monitor advertisements and other activities. You can set your browser to refuse all or some browser cookies, or to alert you when websites set or access cookies. If you disable or refuse cookies, please note that some parts of our website or app may become inaccessible or not function properly.
Please be advised that certain third parties beyond the scope of this Privacy Policy may use tracking technologies (e.g., cookies, pixels, and gifs) to collect information about you in connection with our Services. We are not responsible for the acts or omissions of such third parties. For example, we may use Google Analytics to better understand how you interact with our Services. Google Analytics use cookies to collect certain information, such as how often you visit our Services, how you interact with our Services, and what other websites you used prior to coming to our Services. This information helps us learn things like what pages are most attractive to our users and which of our Services most interest our users, You can opt out of Google Analytics on most browsers through the mechanisms made available by Google here: https://tools.google.com/dlpage/gaoptout.
We may also use session-replay technologies that employ software code to record users’ interactions with the Services in a manner that allows us to watch video replays of those user sessions. The replays include users’ clicks, mobile app touches, mouse movements, scrolls, and keystrokes/key touches during those sessions. These replays help us diagnose usability problems and identify areas for improvement.
- How We use your Information
We may use the information we collect, including personal information, for the following purposes:
- To fulfill your orders and provide the products and services you request.
- To process payments and communicate with you about your orders.
- To provide customer support and respond to inquiries.
- To send you promotional emails and newsletters, where permitted by law.
- To improve our website, app, products, and services.
- To detect, investigate, and prevent fraudulent transactions and other illegal activities.
- To allow you to use our online products and services
- Provide consistent, personalized services
- Processing your job application
- Personalising and improving our services
- Other business purposes including without limitation, market, product, and service research & development, analytics, investigating complaints, and dispute resolution
- Complying with legal obligations, law enforcement and legal processes
- Prevent, detect, mitigate and investigate fraud, security breaches and activities that are or potentially may be prohibited or illegal
- Conduct security investigations and risk assessments
- Verify or authenticate information
- Sharing of Information
We may share your information, including personal information, as follows:
- With service providers and vendors who assist us in operating our business.
- With our affiliates and subsidiaries.
- With third parties to comply with legal obligations or to protect our rights.
- With your consent or at your direction.
- You may disclose Personal Information when you post, link or tag digital content to our website, third party websites, or other public forums, such as Your Reformer social media pages, blogs, and online product reviews. Any information that you disclose through these services will become public.
- We use Stripe, Inc. (“Stripe”) to process all payments made via the Services. Stripe handles any payment card information and other information you provide to them in accordance with their privacy policy which can be found at: https://stripe.com/us/privacy. By making any payments via the Platform, you authorize us to provide your payment card information to Stripe. We also share information with other third parties who provide services to us, such as hosting, analytics, Platform development and management, product fulfilment and shipments, information technology, customer relationship management and support, email delivery, digital marketing, fraud prevention, live-stream classes, and other similar service providers.
- Business Transfer, in the event of a sale or merger of YR US Management, LLC or any of our businesses, our customers' Personal Information and other information we have collected as described in this policy may be among the transferred business assets.
Security of Transmission of Personal Information
Unfortunately, the transmission of information via the Internet or e-mail is not completely secure. Although we will do our best to protect Personal Information that you submit to us, we cannot guarantee the security of your data transmitted to our site; any transmission is at your own risk. Once we have received your information, we will use commercially reasonable procedures and security features to try to prevent unauthorized access.
Age of Consent
By accessing Your Reformer’s Services, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use the Services.
- Your Choices
You have the following choices and rights in connection with your Personal Information.
- Opt-Out: You may opt-out of receiving promotional emails from us by following the instructions in those emails. Please note that even if you opt-out, we may still send you non-promotional content such as transactional communications in connection with your account, subscription plan, or payment information, or otherwise in accordance with applicable laws.
- Access your Personal Information. You may request a copy of the Personal Information we have about you by contacting us as set forth below in the “Contact Us” section.
- Correct your Personal Information. You can edit, update, and correct certain Personal Information at any time by logging into your account on the Platform.
- Delete your Personal Information. You may ask us to delete your Personal Information by contacting us as set forth below in the “Contact Us” section.
- Cookies and other tracking technologies. You can manage browser Cookies through your browser settings. The 'Help' feature on most browsers will tell you how to prevent your browser from accepting new Cookies, how to have the browser notify you when you receive a new Cookie, how to block Cookies, and when Cookies will expire. If you block all Cookies on your browser, neither we nor third parties will transfer Cookies to your browser. If you do this, however, you may have to manually adjust some preferences every time you visit the Services and features may not work.
We will endeavor to process and respond to your requests within a reasonable period of time or as may be required by applicable law. Before we are able to provide you with any Personal information, correct any inaccuracies, or delete any such information, we may ask you to verify your identity and to provide other details to help us to respond to your request.
Your California Privacy Rights
California Civil Code Section 1798.83, known as the “Shine The Light” law, permits our customers who are California residents to request and obtain from us a list of what Personal Information (if any) we disclosed to third parties for direct marketing purposes in the preceding calendar year and the names and addresses of those third parties. Requests may be made only once a year and are free of charge.
Contact Us
If you have any questions or comments about this Privacy Policy, our privacy practices, or if you would like to exercise your rights and choices, please contact our Privacy Officer at hello@yourreformer.com or by writing to us at: 468 North Camden Drive, Beverly Hills, CA 90210
Privacy Policy Updates
We may update this Privacy Policy from time to time. If we make any changes, we will notify you by revising the “Last Updated and Effective” at the top of this Privacy Policy. If we make any revisions that materially change the ways in which we use or share Personal Information you have provided to us, we will notify you by posting a notice on the App & Website, by sending you an e-mail, or by other means consistent with applicable law.
Please review this Privacy Policy periodically to stay informed about Your Reformer’s practices with respect to your Personal Information.
Acceptance of Privacy Policy
By using Your Reformer’s Services, including our Website, you signify your acceptance of this Privacy Policy. If you do not agree to the terms of this Privacy Policy, please do not use Your Reformer’s Services. Your continued use of Your Reformer’s Services following the posting of changes to this Privacy Policy will mean that you accept those changes.